Open Text Education Services would like to thank you for your interest in the various training programs we offer. The following information addresses many of the most frequently asked questions that we receive. In the event you have any questions that are not covered in this information, or there are any other items you wish to discuss or explore, please contact or telephone us at 613-548-4355 x4700.

What are the Education offerings provided by Open Text Education Services department?

We offer training on the following products:

• Livelink ECM – eDOCS DM Products
• Livelink ECM – eDOCS RM Products
• Livelink ECM - eDOCS KM Products
• Livelink ECM - Business Intelligence Products
• Livelink ECM – eDOCS Collaboration
• Livelink ECM - eDOCS Web Publishing
• Livelink ECM – eDOCS Webtop
• Livelink ECM - Data Integration Tools

Our Public/Open Enrollment classes feature the shipping version of our products. Open Text Education Services may also offer training using previous versions of our software offerings. Please contact for further details.

Frequently Asked Questions

Do you have classes for Developers or Users? The classes I see on the web site seem to be for Administrators only.
We offer Developer level (API) training as both self paced workbooks and Instructor led sessions.

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Are Public/Open Enrollment Classes regularly scheduled? Where in North America are Public, Open-Enrollment Classes offered?
We schedule Public Education, (open enrollment classes), at our Open Text Education Centers located in New York, Washington, Ottawa and Toronto on a regular basis.

Open Text Authorized Training Partners also offer Livelink ECM – eDOCS DM open enrollment classes on a regular basis. Our Authorized Training Centers are located near San Francisco, CA, Dallas, TX and Denver, CO.

You will also find class schedules for other locations around the globe posted on our web site: http://www.hummingbird.com/education

If you have any questions about a particular class, please contact with your question, or phonethe Education Services Registrar at 613-548-4355 x4700.

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Do you offer classes at our location; or locations other than Open Text Training Centers?
We are happy to deliver many of our standard classes, or a customized class, at the location of your choice. We refer to these as Customer Specific or On Site classes. We also offer training on earlier versions of the software as well as more advanced or specialized training. These classes can be held at your location, using a Open Text Training center or at a rented facility.

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Can a Customer-Specific education class be customized?
Yes, in many instances we are able to customize a course for your particular environment or your particular data. Education Services would be pleased to work directly with you to determine what is required and how we may best meet your needs. Please contact edocs_education@opentext.com to begin the dialogue.

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What is the maximum class size for a Customer-Specific class?
Our maximum class size, for public classes and our on-site classes is 12 participants. Approximately 70% of an instructor led class is hands-on to ensure increased levels of understanding and retention by the participants.We restrict the number of participants in order to ensure the instructor can spend the necessary time ensuring each student receives the level of attention they require for success and in order to answer additional questions that may arise.

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Are there options for training Users rather than a one day class?
There are a number of options available. Please contact: to discuss your particular requirements.

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What materials are provided for participants at the various classes? Is courseware included in the training?
Participants attending our Public/Open Enrollment classes receive all materials pertaining to that particular course. This typically includes both bound reference manuals and binders containing workshop material as well as explanatory material. These materials are copy righted and are not to be reproduced in whole or in part .

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Can I order the course material in electronic format?
The electronic verion of a number of our User level courses may be licensed should that be in the best interest of your organization. The license is valid for the current version of the software. Upgrades to newer versions must be licensed separately. There is a one time licensing fee (per version), which grants the right to print as many copies of the training material as you hold software licenses.

We offer two versions for licensing the electronic User training material. One is a non-editable PDF version, the other is a fully-editable MSWord version for those that would like to customize their own training material.

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Will Open Text customize the training material for our implementation?
We are happy to customize the Open Text Training material to your specific requirements. The resultant material will be used for any classes you contract with us to deliver to your employees. They are also available for you to license in either the PDF or MS Word format. Should you not wish to license the customized material Open Text retains all rights to it and you are not permitted to reproduce copies.

We will be pleased to supply you with an estimate of the time required to do your customization

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What hardware and software is required to host an on-site class?
Each course has individual hardware/software specifications. When you contract with Education Services for an on-site training engagement, you will be given a list of the hardware and software requirements for your particular class. This must be reviewed, signed and faxed back to Open Text. In this way we can verify that you have the minimum specifications needed to run your course. You will also be given a checklist of other requirements necessary for a successful on-site engagement.

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Does Open Text offer a Train-the-Trainer type course?
Yes, we do offer Trainer Coaching. Many of our customers have a training department, staffed by individuals that are highly skilled at delivering adult education. Our Trainer Coaching is designed to provide the necessary support in order to learn the technical details to successfully lead sessions in-house for your user community.

The Trainer-Coaching can be delivered at the location of your choice and tyypically requires 3 days for each User level course you are interested in having your staff deliver.

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For further details please contact:
(March, 2004)